Redefining Customer Acquisition and Engagement
Awwal Website live Chat is an online customer engagement product from SAK Technology that employs an effective approach to improve the customer experience. Awwal Chat enables real-time, person-to-person communication through Website Live Chat, adding a human touch to the web experience. It helps in turning online visitors into customers and empowers customers to self-serve efficiently. Awwal Chat Website Live Chat can be deployed across online sales, customer service, technical support, account management, collections, saves and retention with significant return on investment. It delivers significant benefits for the enterprise while enhancing customer experience on Website Live Chat
Digital Chat Agents are a blend of the world’s best human talent with powerful enabling technologies, creating a brilliant customer experience and highly optimized performances.
SAK Technology Website Live Chat delivers innovative, value-added business process management services across the customer life cycle. We offer a comprehensive suite of business process management services
Considerable reduction in the cost of serving customers as compared to other channels of communication such as voice, email etc.
Facilitates better customer management due to effective online customer engagement. CSAT scores up by 5-10% over voice and by 15-20% on email
70-90% increase in online sales and up sell/cross sell across different clients in the industry with 80% customer satisfaction
Connects with customers in real-time, minimizing loss of business due to abandoned transactions or lack of online support
Enables faster resolution of technical issues and enhances First Contact Resolution by 5-10% over voice and 20% on email